Refunds and Exchanges

Refunds and Exchanges

Due to the handmade nature of the products, refunds and exchanges are not permitted at this time.  In rare circumstances, exchanges may be possible before an order is fulfilled (fulfillment typically occurs 2-4 days from the date the order is placed, and you will receive an email indicating your item(s) are ready to be shipped). 

If your product arrives damaged, then please send an email immediately with a photo of the damaged item and the packaging with a description stating the problem. 

Emails should be sent to:  creativityinglassdesigns@gmail.ca